Identify the surface and the problem
Photograph the full benchtop, the affected area and the edges. Include sinks, cooktops and nearby joints so the assessor can see the context. Tell us the material and product name if known; a similar appearance does not establish that two surfaces can be treated in the same way. For an appliance change, provide the manufacturer’s required opening dimensions, not just the appliance’s external width.
Wet cutting is one part of professional planning
An existing opening must be assessed for support, remaining stone, nearby joints and existing cracks before enlargement is accepted. Wet methods can help control dust; water alone does not establish that work is safe or compliant. Ask the contractor to explain the controls and requirements applying to your material and location. This guide is for planning an enquiry, rather than instructions to cut stone yourself. Plumbing and electrical disconnections or installation require the appropriate trades.
A written scope before booking
Compare quotations for the same damage, preparation, materials, finish and access conditions. A lower price alone does not tell you the quality of the contractor’s work. StoneRepair publishes starting prices on the pricing page; the confirmed quote depends on the assessed scope, material and travel. Send your suburb and photos first, and ask about appointment availability. Keep appliance installation, cabinet work and any separate trades clear in the quotation.
